Free access and approval
Applying is free and does not subscribe you to paid membership or authorise an assessment. Registration uses your ChatGPT sign-in identity and is checked before access is approved. An organisation name alone does not grant access to documents. We assign documents to approved accounts; only use information and premises you are authorised to represent. Approval of portal access is not confirmation that any building is compliant.
Account and uploads
Protect your sign-in account and tell us about suspected unauthorised access or changes to your authority. Do not share credentials or attempt to access another client’s records. Upload only documents and logos you are authorised to supply. Remove unnecessary tenant identifiers and identifiable health or disability information; do not upload payment-card information, medical records or passwords. We agree an alternative route if genuinely sensitive evidence is essential. A stored third-party FRA has not been reviewed or endorsed unless a separate review was commissioned.
Documents, availability and closure
Keep your own copies of important documents. We aim to provide reliable access but cannot guarantee uninterrupted availability; contact us for another delivery route if necessary. Removal from your client view hides a report and does not erase the retained administrator copy. Account closure, suspension, retention and deletion follow the privacy notice and legal obligations. We may pause access where necessary to protect confidentiality or investigate misuse, explain the reason where appropriate and allow you to contact us. Closing portal access does not cancel a Stripe subscription; request cancellation separately.
Advice, privacy and liability
Paid membership and one-off reviews require a separate instruction and the relevant terms. The public AI assistant supplies general information and cannot view your portfolio; do not treat its output as premises-specific professional advice. Read the privacy notice for processing, retention and your rights. We remain responsible for reasonable care and skill in our own services; portal wording does not exclude legal liability that cannot lawfully be excluded.