Plans and monthly allowances
Advice costs £19 per billing month for one new focused advice enquiry; Portfolio costs £49 for four. No VAT is added. Each enquiry covers one clearly defined issue and related clarification in the same conversation. Allowances renew on the billing date, not the calendar month. Unused enquiries do not roll over. A wider issue may require a separate quotation; we explain this before taking on separately charged work.
Service and response arrangements
Advice is personally reviewed by Darren J Young MIFSM from the information supplied. We normally aim to reply within three working days after receiving sufficient information; complex matters may require an agreed revised timescale. Working days are Monday to Friday, excluding England public holidays. Advice is not an inspection, a new FRA, design service, specialist survey, full report review, compliance certificate or emergency response. New inspections, detailed reviews and remedial works are separately scoped and priced.
Renewal and payment
The subscription renews monthly at the displayed price until cancelled. The first payment and recurring charge are shown before checkout; there is no annual commitment or paid trial. Stripe processes payments. If a payment fails, paid allowances may be unavailable while payment is resolved; we do not promise continuing paid service after an unpaid period. Your free document access is separate. A price or allowance change is notified before it takes effect; you may cancel before the affected renewal rather than accept a change. A plan change is agreed with Darren before implementation.
Stopping renewal and cancellation
Use Manage membership & billing in the portal, or email darren.young@1staidfire.com. We accept email cancellation instructions; you are not required to use Stripe exclusively. Ordinary cancellation stops future renewal, with paid access continuing to the end of the paid period. If a charge occurs after a timely valid cancellation instruction, contact us so we can correct it. Initial 14-day cancellation and refunds are explained separately; they take priority over the ordinary end-of-period process. Continuing membership is not treated as fully performed merely because one enquiry has been answered.
Starting promptly and retaining documents
Immediate-access online checkout asks separately for your express request to begin the service during the 14-day cancellation period. You still have the applicable right to cancel during that period, with any lawful proportionate charge explained in the cancellation policy. If you prefer a delayed start, contact Darren before payment to arrange it. Report access and downloads remain free for approved clients after paid membership ends, subject to portal access and retention arrangements.