The 14-day cancellation period
For consumers buying a service online, by telephone or otherwise at a distance, the normal cancellation period ends 14 days after the day the contract is made. You can cancel without giving a reason. We also offer this initial 14-day cancellation arrangement contractually for new online FRA review orders and memberships bought by business clients. It does not reduce rights that apply by law, including any extension where required information was not given. For a paid portal order, successful payment confirmation is the contract date.
How to cancel
Email darren.young@1staidfire.com or write to 1st Aid Fire Limited, 150 Darland Avenue, Gillingham, Kent ME7 3AS. Include enough information to identify you and the instruction. You may use the form below, but any clear cancellation statement is accepted; no particular form or reason is required. For a membership, distinguish cancellation within the initial period from simply stopping the next renewal. If you use Stripe to stop renewal and also want an initial cancellation refund, tell us so we can assess that refund; using Stripe does not take away your cancellation rights.
Work during the cancellation period
We do not start a consumer’s service during the cancellation period without their express request. If you request early performance and then cancel before completion, a proportionate charge may be payable for the service actually supplied up to cancellation, calculated against the agreed price or a reasonable market price if that price is excessive. We explain any calculation and return the remainder. No charge for early work is imposed where the legal conditions for charging were not met.
A completed service
For a one-off service performed fully during the cancellation period, the cancellation right is lost only if you expressly requested early performance and acknowledged that consequence before work started, and applicable information requirements were met. This does not remove remedies for defective services. Membership is ongoing: providing an answer or using an allowance does not automatically end the initial cancellation right. A review delivered as a PDF is treated here as a professional service, not as an instant digital download with an automatic waiver.
Refund timing and other remedies
Where cancellation requires a refund, we reimburse without undue delay and no later than 14 days after being informed of cancellation, using the original payment method unless another method is expressly agreed, without a refund fee. Statutory rights to remedies for services not performed with reasonable care and skill remain. We do not apply a blanket no-refunds policy. Cancellation outside the initial period follows the agreed instruction or ordinary membership terms, subject to legal rights and fair charges.
Optional cancellation form
To: 1st Aid Fire Limited, 150 Darland Avenue, Gillingham, Kent ME7 3AS; darren.young@1staidfire.com. I/We give notice that I/we cancel the following service contract: Service and order / booking reference: Ordered on / payment confirmed on: Customer name(s): Customer address: Contact email: Date: Signature(s), only if sent on paper: Delete wording that does not apply. You may send these details in an ordinary email.
Books purchased through Amazon
The website links to Amazon; it does not take payment or fulfil those book orders. Check the seller and Amazon’s applicable purchase and cancellation information. This service cancellation policy does not replace the terms for a purchase from another seller.